Everything you need to know about us, our wildlife trips and fishing trips
Coming soon in 2021 our new vessel MV Vanessa Jane
Aboard our boats, safety is our priority. We are licensed under the Maritime Coastguard Agency and MECAL and as such we are closely monitored, surveyed once a year and spot-checked throughout the year. Your skippers and our crew are fully trained and ticketed in first aid and emergency procedures. We are also fully insured. We carry one 30 and one 12-man life raft throughout the summer and a 12-man canopied life raft throughout the winter. We also carry 42 life jackets, appropriate flares and distress signals aboard Mermaid II.
Disabilities: To ensure that all requirements can be met, please call the office prior to booking. Assistance boarding and/or leaving the boat can be given, however crew WILL NOT lift any passengers on board. The nature of the disability and of any specific requirements eg particular seating or carriage of specific medical equipment must be disclosed at time of booking. It must be noted that there may be restrictions on carrying certain equipment eg medical oxygen or electrical equipment which should be pre-cleared with us at the time of booking. After assessing specific requirements, we may request persons are accompanied by an individual that can assist them during the journey. Due to the nature of boarding, we require those with limited mobility to board and disembark from Penzance Slipway when tides allow.
Children: We ask that ALL adults look after their children whilst on board. Fishing rods will be given to children at the discretion of the Skipper. Some children are not strong enough to wind up lines with a weight and fish on. We do not take children under 12yrs old on the 4hr fishing trip. To enquire regarding experienced youngsters, please call the office.
Drug & Alcohol Policy: Passengers are not permitted to consume alcohol or drugs on board the Mermaid II. We reserve the right to confiscate any alcohol or drugs brought on board the boat without any liability to the Passenger.
Rubbish: A bin is provided on board, but we ask that all passengers take their rubbish home with them to dispose of in an appropriate manner.
Seasickness: We do NOT return to shore due to seasickness. If you are a novice, please try the 2hr mackerel fishing trip before the 4hr deep sea fishing trip.
Late Arrivals: Unfortunately we cannot hold the boat if you are running late. Please leave ample time to get to us, and enjoy a cup of tea when you arrive! We cannot refund you if you miss the boat.
Cancellations: We reserve the right to cancel/delay sailings due to weather and circumstances beyond our control and in all cases the companies decision is final. In the unfortunate event we have to cancel your trip we will contact you via email and/or text and/or phone. Please ensure you have your phone with you as sometimes cancellations are made close to the trip leaving time. The weather conditions can change VERY quickly and safety is our priority. We will either rearrange your trip or refund your ticket. If you need to cancel a trip, we require at least 48 hours notice. Trips cancelled with 48 hours notice will be refunded less 10%.
General: Belongings should be kept with you at all times while travelling on the boat and waiting at the quays. Conditions onboard on deck can be damp or wet. We accept no responsibility for lost, stolen or damaged belongings.
We reserve the right to refuse passage to any person, who in our reasonable opinion, is deemed unfit to travel, including those under the influence of alcohol and/or drugs. All passengers must respect other passengers and crew and not to use language that could be perceived as threatening or rude. Any passenger who is causing a nuisance or disturbance will be taken back to shore and will not receive a refund. In certain circumstances we reserve the right to request police involvement.
We reserve the right to refuse to allow you to take on board luggage, goods or other property which, in our reasonable opinion, are unfit to be carried on a boat for any reason.
You shall, for the safety of yourself and all other passengers and crew, comply with all reasonable instructions and directions given from time to time by our staff and crew, before, during and at the end of your journey.
The main responsibility for the vessel and Passengers falls on the Skipper. The Skipper and Crew will always make the safety of the vessel and Passengers their main concern.
All complaints must be reported and forwarded to The Owners.
We reserve the right to amend these terms and conditions at any point without notice.
The Ticket Office is situated in our fully stocked tackle shop on Ross Bridge, just by the harbour in Penzance.
The Old Smithy, Wharf Road, Ross Bridge, Penzance TR18 4BW
Tel: 07901 731 201
(Please be patient with us, the phone gets extremely busy during the summer months. Missed calls will be returned.)
E-mail: [email protected]