FAQs

What is the best time to see Wildlife? 
There is no specific time when the wildlife are more likely to be seen.  They are in their natural environment, so it is up to them if they surface or not.  

Do you have a toilet on board? 
Yes, we have a basic boat toilet on our boats, but please try to go before you join us.  The nearest public toilets are situated along the harbour front or at the bus station. 

What time should we arrive? 
We ask you to arrive at our booking office at least 20 minutes prior to your trip.  BOATS WILL NOT WAIT.  
At low tide it is a 5 minute walk to the boarding point. 
Our staff will book you in and walk you to the boarding point. 

If we are late or miss our trip, can we move to another trip? 
We are a scheduled trip company so we cannot wait for late comers to arrive.  We can offer you another trip, but that will be charged at a full rate.  If you think you may be late, please contact us as soon as possible as we may be able  to sell your tickets and then offer you a change of date or refund. 

Do we get a refund if our trip is cancelled? 
Trips may be cancelled due to poor sea conditions/weather, by not meeting the  minimum booking number or any reason beyond our control.  
Our booking team will contact you via email, text or telephone as soon as possible.  You will be offered to reschedule and if this is not convenient, you will be offered a full  refund which will be paid back within 7 days. 
If you are travelling along way for your trip, we advise you to call before leaving to  ensure your trip is going ahead. 

Can I cancel or reschedule my trip if my plans change? 
If you wish to cancel or reschedule your trip, then please contact us at least 48 hours  prior to departure and we can give you a full refund or work with you to rebook.  If plans change within 48 hours of departure, then we will do our best to sell your  tickets. Only if we can sell them will a refund be given. 

Can I bring my dog? 
Well behaved dogs on a lead are welcome on our wildlife trips only. The only shade for them will be under the seats.  
There will be no extra cost but please include them in your booking details. Dogs will not be permitted to go on our fishing trips. As you can appreciate, we do not  want any dogs getting injured by hooks. 

Do we need to bring anything? 
It can be a lot cooler out at sea, so we advise you to bring something warm to wear. Sunglasses, sun hat and sun lotion are a must on hot days.  
A waterproof jacket may be needed for damp/breezy days as a little sea-spray may be felt on board.

What are the disability facilities? Is there disabled access to your boats?
Unfortunately, the harbour isn’t completely wheelchair friendly.  
We have 2 departure points which are tide dependant. 
If you wish to book one of our trips, please call the office so we can discuss your  specific requirements.  
We can give assistance with boarding and leaving the boat, however crew WILL NOT lift any passengers.  
Please be aware each passenger is required to move up and down at least 3 steps. You are more than welcome to come to our booking office prior to your trip so we can  give additional information. 

Can we take prams, luggage or wheelchairs on the boats? 
Prams, luggage and wheelchairs need to be left on our premises while you enjoy your  trip. 
A small charge will be made if you would like to leave items for the day. 

Is it safe for pregnant women? 
Yes. We have a seat for every passenger and there is plenty of room to move if  needed.  

What if I get seasick? 
We do NOT return to shore due to seasickness.  
If you are new to being on the sea, please choose a short trip.  
We do not sell seasickness medication, please use the nearest pharmacy. 

Are there any restrictions on the fishing trips? 
Fishing rods will be given to youngsters at the discretion of the skipper.  Some children are not strong enough to wind up the lines with a weight and fish on.  We do NOT take children under the age of 2 on our 2 hour trip. 
We do NOT take children under the age of 12 on our 4 or 8 hour trips.  To enquire regarding experienced children, please call the booking office. Crew will always be available. 

Do you serve food and drink on board? 
We do not sell food on board.  
There are hot/cold drinks and snacks available from our booking office.  At peak times we have hot Cornish pasties and sausage rolls which can be bought prior  to boarding.  
Please order 24 hours prior to your trip if you have dietary needs or simply want your  order waiting for you. 

Do you provide life jackets? 
We do have life jackets on ours boats for every passenger for emergency situations.  Please talk to the skipper when you board should you wish wear one.